Frequently Asked Questions

When should I reserve?
You can never plan too early to ensure availability. All rentals are reserved on a first come first serve basis. You will be asked to provide a credit card number when placing your reservation.

How does pricing work?
Prices quoted are for a one day event. If your needs are longer term please call us for pricing. All charges are for the time out whether the rentals are used or not.

How and when do I pay?
A 50% down payment is required to reserve you order. Payment is due in full before rentals are released. We accept cash, Visa, MasterCard, American Express, company check, or personal check with a valid driver’s license.

Can I change or cancel items?
All final changes must be made 48 hours prior to delivery or pickup. The purpose of this policy is to reduce the likelihood of errors which can result from last minute changes. Items canceled less than 7 days prior to pick are subject to a 100% cancellation charge. Items canceled 7-30 days prior are subject to a 50% cancellation charge. Items can be cancelled more than 30 days prior to pick up without penalty.

Do you deliver?
Delivery/Pick-up is $40 in the Greater Seattle area (within 40 miles), outside of 40 miles is $100. Deliveries outside of Western Washington please contact us for a quote. For a set fee your rental items can be delivered to anywhere in Western Washington. Deliveries are normally made in a 4 hours window as agreed upon by both parties. You can call on the day of delivery to inquire about the estimated drop-off time. If a specific delivery time is required, additional charges will apply. Delivery rates are based on door-to-door service and assume there is easy access for wheeled carts. Please inform us when ordering if there are stairs, slopes, or any other impediments to access. At drop-off, we will neatly stack items in a mutually convenient location. At pick-up, all rentals should be neatly stacked and accessible, otherwise additional charges will apply. Pick-ups are normally made in a 4 hours window as agreed upon by both parties. If a specific pickup time is required, additional charges will apply.

Must I be present to receive delivery?
If no one will be present to receive delivery, you must tell us and provide instructions for where to leave the equipment. You will assume liability of items at moment of drop off so it will benefit you to keep the items if your care at all times.

Can I pick up?
Items can be picked up and/or dropped-off at our home/storage office in South Everett at an agreed upon time. Items are rented per day. Rentals returned late will incur additional daily charges.

Can you assist with setup?
Set-up and/or take-down help is available for an extra charge. These services must be arranged prior to delivery or pick-up. We can assist in checking all rental products and ensure that all rental items are left in the appropriate locations. As well, we will stay on site to troubleshoot through the installation. We charge $150 per hour for two people to help set up our items in the way that you have chosen.

What is your damaged or loss policy?
A refundable breakage/damage deposit is required to cover any loss or damage to items. This deposit will equal 50% of the total replacement value of the items rented. The deposit will be fully refundable once all rental items are received back, on time and in good condition. If more damage occurs than the deposit covers, you will be billed for additional costs. Client is responsible for all rental items from time of pickup to time of return. This responsibility covers all broken, damaged or lost items, including all storage crates and/or totes used for transporting rental items. Rented items must be cleaned and re-packed in the same condition as they were received. Any glassware, dishes etc. returned chipped or cracked will be considered broken and will be charged at replacement value. Linens that are returned with burns, holes, tears, wax or are permanently stained will be charged at replacement value.